TERMS OF USE
Please review the following basic terms that govern your use of and ordering of products from the Root Down Acres, LLC Online Farm Store (“Site”). Please note that your use of our Site constitutes your agreement to follow and be bound by the following terms (the “Agreement”).
GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
ORDERING INFORMATION
Our Site is currently available for shoppers in the United States. Pricing and availability of all products listed on our Site are quoted in U.S. currency and are subject to change without notice. We reserve the right to refuse any order you place with us. In the event we make a change to an order, we will attempt to notify you by contacting the phone number and/or email address you have provided to us when making your online purchase.
OHIO SALES TAX
Orders shipping to addresses in Ohio have sales tax of 7.25% added to both products and shipping, per state and local law.
ORDERING CONFIRMATION AND SHIPMENT
We make every effort to process and ship orders within 24 hours, however this is a farm and unforeseeable events can sometimes delay trips to the UPS Store or Post Office, so please allow 24-48 hours for shipping at which time you will receive an email confirmation of your shipment with a tracking number if applicable. If for any reason we cannot accommodate the shipping option that you selected we will contact you as soon as possible to discuss shipping options.
We reserve the right to contact you in the event that a product was shown to be in stock when it was ordered, when in fact it was not. Upon this occurrence, you will be contacted and offered the soonest ship date available, which you may accept and receive confirmation; or you may reject, and therefore cancel without penalty.
Should you need to cancel an order that was placed on our Site, you must contact Root Down Acres, LLC at 937-505-0732 and receive a cancellation number. Cancellation charges may apply depending upon the status of the fulfillment of a cancelled order, including a 10% restocking fee for processed orders and no refund on shipping for shipped orders.
DAMAGED SHIPMENT
In the event that your shipment has been damaged in transit, please keep it in the original box and notify us immediately (within 72 hours). Please keep all damaged goods for inspection by the carrier’s representative. If a package appears damaged at the time of delivery, you have the right to refuse it; please notify us of a refused package within 72 hours. If you need replacement merchandise, call us and we will ship it immediately. We will gladly assist you in making a claim with the carrier.
ROOT DOWN ACRES, LLC’s COMMUNICATIONS TO YOU
You agree that Root Down Acres, LLC may send electronic mail to you for the purpose of advising you of changes or additions to our Site, about any of Root Down Acres, LLC’s products or services, or for such other purpose(s) as Root Down Acres, LLC deems appropriate.
SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of our Site (collectively, the “Contents”) are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Root Down Acres, LLC. Our Site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Root Down Acres, LLC.
INACCURACY DISCLAIMER
From time to time there may be information on www.rootdownacres.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order). Root Down Acres, LLC uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content’s accuracy, correctness or reliability. You should also note that while we have tried to accurately display the colors of products, the actual colors you will see will depend on your monitor and may not be accurate.
If you are not completely satisfied with your www.rootdownacres.com purchase, please contact Root Down Acres, LLC at 937-505-0732.
INDEMNITY; DISCLAIMER; LIMITATION OF LIABILITY
You agree to indemnify and hold Root Down Acres, LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Site. Content and functionality of this website are not warranted to be uninterrupted or without error. This website and its Content are provided “as is” and Root Down Acres, LLC excludes to the fullest extent permitted by law any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. In no event shall Root Down Acres, LLC be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim or liability of any kind or character whatsoever based upon or resulting from your use or inability to use our Site, or any information or materials provided on our Site. If you are not satisfied with our Site or any of the materials on our Site, or with any of Root Down Acres, LLC’s terms of use, your sole and exclusive remedy is to discontinue using our Site.
TERMINATION
This Agreement is effective unless and until terminated by either you or Root Down Acres, LLC. You may terminate this Agreement at any time. Root Down Acres, LLC also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to our Site, if in Root Down Acres, LLC’s sole discretion you fail to comply with any term or provision of this Agreement.
MISCELLANEOUS
Unless otherwise specified and except to the extent Root Down Acres, LLC products are offered for sale in North America through our Site, our Site and the Contents thereof are displayed solely for the purpose of promoting Root Down Acres, LLC’s products and services available in the North America. Our Site is controlled and operated by Root Down Acres, LLC from its office in Springfield, Ohio.
This Agreement shall be construed in accordance with the laws of the State of Ohio, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Ohio, County of Clark, and by using our Site to order products you agree to submit to the personal jurisdiction of such courts. Root Down Acres, LLC shall be entitled to collect all costs, including reasonable attorneys’ fees, incurred in connection with the enforcement of its rights under this Agreement or in any dispute with respect to this Agreement or your use of our Site.
RETURNS
If you are not satisfied with something you ordered from us, simply return it to us in new, unopened, unused condition within 60 days of receipt. Returns received after 60 days, or in less than new condition, are subject to a 20% restocking fee. We are happy to issue a refund or replacement for items returned to us within 60 days (we must receive the return no more than 60 days from date of purchase to issue a refund). Shipping charges are not refundable. Special Order and Drop Ship products are non-returnable.
If you need to return an item for any reason, please call us first at (937) 505-0732 to receive a Return Authorization Code. Please place receipt (or a copy of the receipt) along with a note indicating the reason for the return, in a box, along with the new, unopened, unused item(s) you are returning. Write your Return Authorization Code on the receipt (or copy of receipt) that you include with your return. Please send that package within 60 days of receipt to:
Root Down Acres, LLC
ATTN: Returns
3336 Columbus Road
Springfield, OH 45503
Upon receipt of your return, we will process it promptly and issue a credit, refund or replacement.
Please review the following basic terms that govern your use of and ordering of products from the Root Down Acres, LLC Online Farm Store (“Site”). Please note that your use of our Site constitutes your agreement to follow and be bound by the following terms (the “Agreement”).
GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
ORDERING INFORMATION
Our Site is currently available for shoppers in the United States. Pricing and availability of all products listed on our Site are quoted in U.S. currency and are subject to change without notice. We reserve the right to refuse any order you place with us. In the event we make a change to an order, we will attempt to notify you by contacting the phone number and/or email address you have provided to us when making your online purchase.
OHIO SALES TAX
Orders shipping to addresses in Ohio have sales tax of 7.25% added to both products and shipping, per state and local law.
ORDERING CONFIRMATION AND SHIPMENT
We make every effort to process and ship orders within 24 hours, however this is a farm and unforeseeable events can sometimes delay trips to the UPS Store or Post Office, so please allow 24-48 hours for shipping at which time you will receive an email confirmation of your shipment with a tracking number if applicable. If for any reason we cannot accommodate the shipping option that you selected we will contact you as soon as possible to discuss shipping options.
We reserve the right to contact you in the event that a product was shown to be in stock when it was ordered, when in fact it was not. Upon this occurrence, you will be contacted and offered the soonest ship date available, which you may accept and receive confirmation; or you may reject, and therefore cancel without penalty.
Should you need to cancel an order that was placed on our Site, you must contact Root Down Acres, LLC at 937-505-0732 and receive a cancellation number. Cancellation charges may apply depending upon the status of the fulfillment of a cancelled order, including a 10% restocking fee for processed orders and no refund on shipping for shipped orders.
DAMAGED SHIPMENT
In the event that your shipment has been damaged in transit, please keep it in the original box and notify us immediately (within 72 hours). Please keep all damaged goods for inspection by the carrier’s representative. If a package appears damaged at the time of delivery, you have the right to refuse it; please notify us of a refused package within 72 hours. If you need replacement merchandise, call us and we will ship it immediately. We will gladly assist you in making a claim with the carrier.
ROOT DOWN ACRES, LLC’s COMMUNICATIONS TO YOU
You agree that Root Down Acres, LLC may send electronic mail to you for the purpose of advising you of changes or additions to our Site, about any of Root Down Acres, LLC’s products or services, or for such other purpose(s) as Root Down Acres, LLC deems appropriate.
SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of our Site (collectively, the “Contents”) are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Root Down Acres, LLC. Our Site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Root Down Acres, LLC.
INACCURACY DISCLAIMER
From time to time there may be information on www.rootdownacres.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order). Root Down Acres, LLC uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content’s accuracy, correctness or reliability. You should also note that while we have tried to accurately display the colors of products, the actual colors you will see will depend on your monitor and may not be accurate.
If you are not completely satisfied with your www.rootdownacres.com purchase, please contact Root Down Acres, LLC at 937-505-0732.
INDEMNITY; DISCLAIMER; LIMITATION OF LIABILITY
You agree to indemnify and hold Root Down Acres, LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Site. Content and functionality of this website are not warranted to be uninterrupted or without error. This website and its Content are provided “as is” and Root Down Acres, LLC excludes to the fullest extent permitted by law any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. In no event shall Root Down Acres, LLC be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim or liability of any kind or character whatsoever based upon or resulting from your use or inability to use our Site, or any information or materials provided on our Site. If you are not satisfied with our Site or any of the materials on our Site, or with any of Root Down Acres, LLC’s terms of use, your sole and exclusive remedy is to discontinue using our Site.
TERMINATION
This Agreement is effective unless and until terminated by either you or Root Down Acres, LLC. You may terminate this Agreement at any time. Root Down Acres, LLC also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to our Site, if in Root Down Acres, LLC’s sole discretion you fail to comply with any term or provision of this Agreement.
MISCELLANEOUS
Unless otherwise specified and except to the extent Root Down Acres, LLC products are offered for sale in North America through our Site, our Site and the Contents thereof are displayed solely for the purpose of promoting Root Down Acres, LLC’s products and services available in the North America. Our Site is controlled and operated by Root Down Acres, LLC from its office in Springfield, Ohio.
This Agreement shall be construed in accordance with the laws of the State of Ohio, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Ohio, County of Clark, and by using our Site to order products you agree to submit to the personal jurisdiction of such courts. Root Down Acres, LLC shall be entitled to collect all costs, including reasonable attorneys’ fees, incurred in connection with the enforcement of its rights under this Agreement or in any dispute with respect to this Agreement or your use of our Site.
RETURNS
If you are not satisfied with something you ordered from us, simply return it to us in new, unopened, unused condition within 60 days of receipt. Returns received after 60 days, or in less than new condition, are subject to a 20% restocking fee. We are happy to issue a refund or replacement for items returned to us within 60 days (we must receive the return no more than 60 days from date of purchase to issue a refund). Shipping charges are not refundable. Special Order and Drop Ship products are non-returnable.
If you need to return an item for any reason, please call us first at (937) 505-0732 to receive a Return Authorization Code. Please place receipt (or a copy of the receipt) along with a note indicating the reason for the return, in a box, along with the new, unopened, unused item(s) you are returning. Write your Return Authorization Code on the receipt (or copy of receipt) that you include with your return. Please send that package within 60 days of receipt to:
Root Down Acres, LLC
ATTN: Returns
3336 Columbus Road
Springfield, OH 45503
Upon receipt of your return, we will process it promptly and issue a credit, refund or replacement.
